Jamberoo Foot Golf

DISGRACE OF A GOLF CLUB I recently joined Jamberoo golf club as a member in July 2023. After only 4 weeks of joining, I had to undertake a surgery which was unplanned, I was expecting to undertake this procedure in 10-12 months time. When I joined, the pro shop confirmed that if I had to cancel my membership, I would be eligible for a pro rata refund. Due to my surgery, I could no longer play and requested for my membership to be cancelled. After months of following up, calling and sending numerous emails, I finally got an email back 4 months later from the Secretary advising that the board had made a decision and will not be refunding me my money. They will only pause my membership and put the money to membership next year. The problem is, I can no longer play due to my surgery. I requested to meet the club in the middle and come to an agreement that even though 5 months had passed, can we agree that they refund me the next 7 months I haven’t used. The club never got back to me. I am extremely disappointed with the golf club. The club clearly doesn’t act in the best interest for their members and by taking a full years membership for only one month of use is extremely greedy. In my line of work if I don’t issue a client refund on their request, I would be taken to the authorities and a formal complaint would be lodged for withholding their money. I have been left with no other option but to take my issue to an external regulator to ensure this doesn’t happen again. I am owed $550, not a large sum, but it’s the principle of the golf clubs actions that doesn’t sit well with me. FYI with the winnings of competitions/tournaments etc they don’t let you spend it anywhere else but the pro shop. Which is great if you need a new ball scooper to pick up lost balls in the creek and hold up play for everyone else or, an umbrella because that’s all they have there. I’m not one to lodge a negative complaint on google, but my advice to any new members considering joining, or any businesses looking for sponsorships, I wouldn’t go near this golf club One very dissatisfied ex member.